1. How can I contact you?

You can contact us by using the contact us page above

2. Where do the products ship from?

Our products are shipped from various locations depending on the supplier. We work with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS to ensure that your order is delivered to your door.

3. Can I get a refund?

Yes, we have a refund policy in place. If you are not satisfied with your purchase, you can return the item within 30 days of purchase, provided that there is no visible damage and all original packaging is intact. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times vary depending on your location. As a general estimate, shipping to the United States takes 7-14 business days, shipping to Canada and Europe takes 10-14 business days, shipping to Australia and New Zealand takes 10-21 business days, and shipping to Mexico, Central America, and South America takes 15-30 business days. Please note that these are estimates and do not include our 2-5 day processing time.

5. What is your return policy?

We accept returns within 30 days of purchase, provided that there is no visible damage and all original packaging is intact. Please refer to our refund policy for more details on how to initiate a return.

6. Do you offer exchanges?

Yes, we offer exchanges for eligible items. Please contact us at hello@tempcup.com with your order number and reason for exchange, and we will assist you with the exchange process.

7. Who is responsible for return shipping costs?

You will be responsible for paying the shipping costs for returning your item. If the item is being returned due to a defect or error on our part, we will cover the return shipping costs.

8. How do I track my order?

All orders are processed with tracking numbers. You will receive an email with the tracking number once your order has been dispatched to the carrier's sort facility. Please note that it may take several days for the tracking information to update in the system.

9. What should I do if my package is lost, stolen, or damaged?

If your tracking information states that your package was delivered to your address but you have not received it, please report it and/or file a claim with the respective shipping carrier. We are not responsible for lost, stolen, or damaged packages. If your package arrives damaged, please contact us within 48 hours of delivery so that we can assist you with the claim process.

10. How can I provide feedback or ask further questions?

We value your feedback and are always striving to improve. If you have any feedback, questions, or concerns, please email us at hello@TempCup.COM. We appreciate your input and will respond to your message as soon as possible.